Orders & Payments

  • Can I place my order without logging in to the website?
    •

    Yes, you can surely order without logging in to our website. But we recommend creating an account to get information on sales, special discounts etc.

  • Do you have a cash-on-delivery option?
    •

    Yes, we do have cash-on-delivery options. But the option may not be available for the products on Sale.

  • What are the different modes of payment available? 
    •

    You can pay using the following methods of Payment: 

    1. Credit Card 
    2. Debit Card 
    3. Net Banking 
    4. E-Wallets Paytm 
    5. Cash on Delivery 
    6. UPI

    Please verify your pin code to find out more about the accepted payment options as it may vary depending on your pin code.

  • How do I make payment with Gpay/ PhonePe/ Paytm/ Other UPI options?
    •

    Please follow the process as shown in the screenshots below

    1. Select the Paytm Payment gateway option on the checkout page

     

    2. Fill in your personal details and click on Pay now at the bottom of the same screen.

    3. You can scan the QR code and pay using any UPI payment app- PhonePe, Paytm, GPay etc

    OR

      4. Select the UPI option

    Enter your phone number and click on the ‘Verify UPI number’ to verify the contact information. Or you can enter UPI id and click on ‘Verify VPA’ option.

    Once the verification is done, you will receive a notification in your respective app for payment.

  • What should I do when I have made an order and the amount also got deducted but the order got cancelled?
    •

    Please write an email to us at d2c@reshamandi.com with details regarding the transaction and a snapshot of the reference number. We will check the issue and will update you on the order status.

  • What should I do if my payment fails?
    •

    Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes banks might stop transactions for security reasons.

  • Promo code did not apply in my order?
    •

    Promo Code is only applicable for a few selected items, please read the terms and conditions for the promo code.

  • Getting an error while placing the order.
    •

    Please try again, sometimes due to low network bandwidth, the order doesn’t go through. In case you are frequently facing this issue, please write an email to us at d2c@reshamandi.com with details regarding the transaction and a snapshot of the reference number. We will check the issue and will update you on the order status.

  • Facing difficulties making online payments?
    •

    In case your payment is declined, kindly try again. There are various possible causes for this. You may also speak with your bank and ask about the same as banks occasionally halt transactions for security reasons.

  • Where is my order confirmation?
    •

    You will receive an Email & SMS from us on the status of your order. Otherwise, please reach out to our team at d2c@reshamandi.comfor further help.

  • I have paid extra money, how can I get my money back?
    •

    The final amount on the payment page is calculated based on the website listing price and final shipping cost, hence there is no scope for us to charge you any extra amount.

  • What is the COD limit?
    •

    We have not capped the COD limit,  in case of a high-value COD item! Our team will reach out to you to cross-verify the orders.

  • What is discount capping on coupons?
    •

    Coupons can be used based on their terms and conditions applied on coupon.

  • Can you take an order on chat/Call?
    •

    We don't take orders on chat and calls, in case you are facing any issues in placing an order, please reach out to my support team, they will help you in placing an order.- add email or contact - https://weaves.reshamandi.com/pages/contact.

  • Is there any special packaging for gifting related orders ? 
    •

    When you add product(s) to the cart, there is a ‘Add order Note’ option available. You can mention additional Notes or Packaging requirements there.

  • Will I get an additional discount for bulk orders?
    •

    Yes please do send an email on the below mentioned ID with your requirement details , we will get back to you within 24 hrs.

  • How can I redeem the coupons?
    •

    Checkout page has the option to add Coupon codes for redemption. Please add your coupon codes there. If you are unable to redeem, please reach out to our Support team for further help.

  • How to use the gift card on the website?

    •  The gift can be redeemed by entering the gift code in the checkout page. Please refer to the screenshot below for reference.